Yuma
AI-powered customer support automation for e-commerce merchants
yuma.ai ↗📍 Cambridge, MA, USA
Verified Data
“Estimated annual revenue is $3.3M”
“Yuma AI has raised a total of $6.38M in funding, including a $5 million round announced on May 30, 2025”
“over 100 paying customers such as Glossier, Clove, and EvryJewels”
“With a team of 26 employees”
“processed 150,000 tickets in December 2024 alone”
Company Profile
Contact
@yuma_dot_aiStrategic Analysis
Strategy
Focuses on e-commerce customer service automation with specialized AI solutions for large merchants. Targets Shopify ecosystem with multiple AI products (Support AI, Sales AI, Social AI, Chat AI) to capture different aspects of customer interaction workflows. Land-and-expand approach within e-commerce merchant accounts.
Tactics
Custom pricing model requiring demos to drive sales conversations. Product suite expansion with recent launches of Social AI, Deep Search, and Sales AI. Direct outreach to e-commerce merchants with proven ROI metrics (89% automation, 87% response time reduction).
Competitive Positioning
Positions as specialized e-commerce AI solution versus generic customer service tools. Differentiates on deep Shopify integration and e-commerce-specific workflows. Competes on automation rates and response time improvements with quantified customer outcomes.
Marketing Approach
Demo-driven sales process with custom pricing to maximize deal size. Case study marketing featuring notable customers like Glossier. Product-led expansion with multiple AI solutions to increase account value and stickiness.
Notable
Automated over 5 million customer interactions, achieved up to 89% automation rates for clients
Related AI Customer Support Companies
Discovery Sources
Signals
“processed 150,000 tickets in December 2024 alone”
“Yuma AI has raised a total of $6.38M in funding, including a $5 million round announced on May 30, 2025”
“with top merchants achieving **60%** automation of support tickets, aiming for **80%**”
“the platform has automated over **5 million customer interactions** for e-commerce brands since **2023**”
“has raised **$5 million** in total funding”
“Its estimated monthly website traffic is **14,237 visits** as of February 12, 2026”
“Estimated annual revenue is $3.3M”
“It currently has a team size of **26** employees”
“over 100 paying customers such as Glossier, Clove, and EvryJewels”
Evidence
Social AI safely automates social media moderation across Facebook, Instagram, and TikTok. It ingests every comment in real time, classifies each one by intent and sentiment, and acts based on automation rules you define. In early testing, Social AI safely automates up to 60% of repetitive social media moderation.
14,237 visits
$6.38M total funding; $5 million funding round on May 30, 2025
$3.3 million
$6.38 million total funding, including $5 million round on October 30, 2024 and $875,000 Early Stage VC on February 14, 2025
22 employees
Top merchants using Yuma can automate up to 80% of their support tickets fully autonomously.
We started building on OpenAI's Davinci model in late 2022 and have processed millions of customer conversations for 100+ commerce brands since.